Vendor Management

The central hub for each third-party supplier. Tracks company details, vendor type, strategic importance, account manager, estimated annual spend, and engagement description.

Key people at vendor organisations -- account managers, technical contacts, support leads, and executive sponsors. Stores phone, email, and role for quick escalation.

What each vendor actually delivers -- software, hardware, SaaS, professional services, or support. Tracks licensing model, cost, and business owner for each offering.

Master agreements, SOWs, subscriptions, and licences. Records start and end dates, total value, auto-renewal clauses, and notice periods so you never miss a deadline.

Service level agreements tied to contracts. Defines the metric, target value, measurement period, and penalty terms for each performance commitment.

Historical records of actual vs. target performance. Tracks whether each SLA was met and any service credits claimed for breaches.

Formal evaluations conducted during onboarding, annually, or triggered by events. Records assessment type, overall risk rating, methodology, and assessor details.

Individual risk items found during assessments. Categorised by type (security, financial, operational, compliance) with severity rating and mitigation plan.

Periodic vendor evaluations scoring quality, responsiveness, and value. Captures overall rating, reviewer name, and feedback for continuous improvement.

Financial transactions with each vendor. Records invoice amount, PO number, cost center, spend category, and payment date for budget tracking and chargeback.

Vendor-related problems -- service outages, quality issues, billing disputes, contract breaches, and security incidents. Tracks priority, status, and resolution details.